9kme Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of the 9kme platform, including the website accessible at 9kme.app, all associated mobile interfaces, and all gaming, betting, and transactional services provided thereunder (collectively, the "Platform").

By accessing the Platform, registering an account, making a deposit, or placing any bet or wager, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and by any additional rules, policies, or guidelines published on the Platform from time to time, including without limitation the Privacy Policy and the Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not agree to these Terms in their entirety, you must immediately cease using the Platform and must not create or maintain an account with 9kme.

Use of the 9kme Platform is restricted to individuals who satisfy all of the following eligibility requirements:

• You are at least 21 years of age;
• You are accessing the Platform as an individual on your own behalf, and not on behalf of any third party;
• You are not an employee, director, officer, agent, or contractor of 9kme, nor an immediate family member of any such person;
• You are not a professional player or sports participant in any sport or event on which you seek to place a bet through the Platform;
• You have not been self-excluded from 9kme or any other gaming platform operated by 9kme's corporate group;
• Your participation in real-money gaming activity through the Platform is not prohibited by any applicable law in your jurisdiction.

9kme reserves the right to verify eligibility at any time. Failure to provide satisfactory verification within a reasonable period will result in account suspension. 9kme bears no responsibility for losses incurred by ineligible users who gain access to the Platform through misrepresentation.

To access real-money features on 9kme, you must register a player account. You agree to provide accurate, current, and complete information during the registration process, and to promptly update that information as necessary to maintain its accuracy.

Each individual is permitted to hold only one (1) active player account on 9kme. Registration of multiple accounts by the same individual — whether under the same or different personal details — is strictly prohibited. 9kme may use technical, financial, and behavioural indicators to detect duplicate accounts, and any accounts identified as duplicates are subject to immediate closure. Any balances held in duplicate accounts may be voided at 9kme's discretion.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to notify 9kme immediately via live support or email if you become aware of any unauthorised access to or use of your account. 9kme shall not be liable for any loss resulting from unauthorised use of your account where you have failed to notify 9kme promptly upon becoming aware of such access.

9kme may require you to complete identity verification (KYC) procedures at any time. KYC documentation typically includes a government-issued photo identification document and proof of address. Withdrawal requests may be held pending satisfactory completion of KYC verification.

All financial transactions on the 9kme Platform are denominated in Malaysian Ringgit (MYR) unless otherwise specified. 9kme supports deposits via Touch n Go eWallet, Boost, FPX, Maybank, CIMB, Public Bank, and selected cryptocurrency networks. Supported payment methods are subject to change without notice.

9kme only accepts deposits from payment accounts registered in your own name. Third-party deposits — that is, funds originating from a payment account not registered to the 9kme account holder — are prohibited. Any funds identified as originating from a third party may be reversed and the associated account suspended pending investigation.

Minimum and maximum deposit limits apply to each payment method and are displayed at the point of transaction. 9kme processes deposits in real time for supported e-wallet methods; bank transfer processing times are subject to the relevant financial institution's clearing schedule.

9kme does not charge fees for standard deposits; however, your payment provider may apply its own transaction charges, for which 9kme accepts no liability.

You may request a withdrawal of your available real-money balance at any time, subject to the following conditions:

• Your account KYC verification has been completed to 9kme's satisfaction;
• There are no outstanding wagering requirements attached to any bonus funds included in your balance;
• There is no active investigation, security review, or chargeback dispute involving your account;
• The requested withdrawal amount meets the applicable minimum withdrawal threshold.

9kme targets a withdrawal processing time of five (5) to thirty (30) minutes for standard withdrawal requests directed to e-wallets. Cryptocurrency withdrawals are subject to network confirmation times. Bank transfer withdrawals may take up to two (2) business days.

9kme reserves the right to conduct additional verification checks prior to processing any withdrawal, including requesting supporting documentation confirming the source of funds. Withdrawals may be delayed pending satisfactory completion of such checks.

9kme offers various promotional bonuses to registered players, including welcome bonuses, reload bonuses, cashback offers, free bet credits, and event-specific promotions. Each promotion is governed by its own specific terms and conditions, which are published alongside the promotion and are incorporated into these Terms by reference.

Unless stated otherwise in the applicable promotion terms:

• Bonus funds are subject to a wagering requirement that must be met before withdrawal is permitted;
• Only one welcome bonus is available per eligible player;
• Bonuses may not be combined with other offers unless explicitly stated;
• 9kme reserves the right to withdraw any bonus that has been obtained through abuse, collusion, or exploitation of a technical error;
• Bonus funds and any winnings generated from bonus funds will be forfeited upon self-exclusion or account closure where wagering requirements have not been completed.

9kme reserves the right to modify, suspend, or terminate any promotion at any time with or without prior notice.

All sports bets placed on 9kme are subject to the applicable sportsbook rules, which are published within the sportsbook section of the Platform. The following general principles apply to all sports betting activity on 9kme:

• All bets are final once confirmed by 9kme's system. Confirmation of a bet will be communicated to you via an on-screen acknowledgement and a record in your bet history.
• In the event of an obvious pricing error — including but not limited to a manifestly incorrect price resulting from a technical fault — 9kme reserves the right to void the affected bet and refund the stake to the player's account.
• Bets placed on events that are subsequently abandoned, postponed, or cancelled will be voided and stakes returned unless the event is completed within a time period specified in the applicable sport rules.
• 9kme reserves the right to limit the maximum stake accepted on any individual bet, betting market, or event at its discretion.
• In-play (live) betting is offered on selected events. Bets accepted during live play are subject to the in-play rules applicable to each sport.

All casino games available through 9kme — including live dealer games and RNG-based games — are operated in accordance with the rules published within each individual game interface. By participating in any game, you acknowledge and accept the applicable game rules.

All RNG-based games on 9kme utilise certified random number generation technology that has been independently tested and certified for fairness by recognised international gaming testing laboratories. Live dealer games are conducted by professional dealers operating within licensed studio environments.

In the event of a technical malfunction that interrupts or distorts the outcome of a game, 9kme reserves the right to void all bets placed in the affected game round and return stakes to players. 9kme shall not be liable for losses arising from technical malfunctions beyond 9kme's reasonable control.

The following conduct is strictly prohibited on the 9kme Platform:

• Using automated software, bots, scripts, or artificial intelligence tools to place bets, access game outcomes, or interact with the Platform in a manner not available to standard users;
• Engaging in match-fixing, spot-fixing, or any form of corruption in relation to any sporting event on which 9kme offers a market;
• Colluding with other players, dealers, or 9kme employees to gain an unfair advantage in any game or betting market;
• Exploiting vulnerabilities, programming errors, or technical glitches in the Platform to obtain a financial advantage;
• Placing bets with inside information obtained from non-public sources regarding sporting events or casino outcomes;
• Using the Platform to launder money or to facilitate any form of financial crime;
• Registering multiple accounts or assisting other individuals in circumventing the single-account policy;
• Providing false, misleading, or fraudulent information during registration, KYC verification, or any other interaction with 9kme.

9kme reserves the right to immediately suspend any account suspected of prohibited conduct, to void associated bets and transactions, and to refer the matter to relevant authorities where appropriate.

9kme may suspend or permanently close a player account, with or without prior notice, where:

• The account holder is found to be ineligible under Section 2 of these Terms;
• The account holder has engaged in prohibited conduct as defined in Section 9;
• 9kme is required to do so by a court order, regulatory directive, or law enforcement request;
• The account has been inactive (no login or transaction activity) for a continuous period of twelve (12) months;
• 9kme reasonably determines that continuing to operate the account poses a risk to the integrity of the Platform or to other users.

Upon closure of an account for reasons other than prohibited conduct, any available real-money balance (net of applicable bonus funds not meeting withdrawal conditions) will be returned to the account holder via the most recently used payment method.

You may voluntarily close your account at any time by contacting 9kme customer support. Voluntary closure requests will be processed within five (5) business days.

9kme is committed to promoting responsible gaming practices. The Platform provides the following responsible gaming tools, accessible from your account settings:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control your spending. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Session Timers: Set maximum session durations. A notification alert is issued when your session reaches the specified duration.
• Cooling-Off Period: Temporarily deactivate your account for a defined period (24 hours to 6 weeks). During a cooling-off period, you will not be able to log in, place bets, or receive promotional communications.
• Self-Exclusion: Permanently exclude yourself from the 9kme Platform. Self-exclusion requests are processed within 24 hours. Self-exclusion is irrevocable for the specified minimum period. Please visit our Responsible Gaming page for full details.

9kme is strictly an adult entertainment platform. All users must be 21 years of age or older. If you are concerned about your gambling behaviour, we encourage you to use the above tools and to seek support from relevant problem gambling organisations in your area.

All content on the 9kme Platform — including but not limited to software, design, graphics, text, trademarks, logos, game engines, and data — is the intellectual property of 9kme or its licensors. Nothing in these Terms grants you any ownership right or licence in any 9kme intellectual property beyond the limited, non-exclusive, non-transferable licence to use the Platform for personal, non-commercial gaming purposes.

You may not reproduce, distribute, modify, reverse engineer, decompile, or create derivative works of any part of the Platform without 9kme's prior written consent.

To the fullest extent permitted by applicable law, 9kme's aggregate liability to you in connection with your use of the Platform — whether in contract, tort (including negligence), or otherwise — shall not exceed the total amount of real-money deposits made by you to 9kme in the thirty (30) days immediately preceding the event giving rise to the claim.

9kme shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of opportunity, arising from or in connection with your use of or inability to use the Platform, even if 9kme has been advised of the possibility of such damages.

Nothing in these Terms operates to limit or exclude liability for death or personal injury caused by 9kme's negligence, for fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

9kme collects, stores, processes, and uses personal information in accordance with its Privacy Policy, which is available at 9kme.app/privacy-policy. By using the Platform, you consent to the collection and use of your personal data as described in the Privacy Policy. The Privacy Policy is incorporated into these Terms by reference.

These Terms shall be governed by and construed in accordance with applicable international gaming regulations and the laws of the jurisdiction in which 9kme holds its operational licence. Any dispute arising out of or in connection with these Terms that cannot be resolved through 9kme's internal dispute resolution process shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction.

Players access the 9kme Platform from Malaysia at their own risk and on their own initiative. It is each player's sole responsibility to ensure that their access to and use of the Platform complies with all applicable laws in Malaysia and in any other jurisdiction from which they access the Platform.

9kme reserves the right to amend these Terms at any time. Where an amendment is material, 9kme will provide at least seven (7) days' notice by publishing the updated Terms on this page and, where practicable, by sending a notification to your registered email address. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the amended Terms.

The date of the most recent revision to these Terms is displayed at the top of this document. It is your responsibility to review these Terms periodically for changes.

If you have any questions regarding these Terms and Conditions, or wish to raise a formal dispute, please contact 9kme through the following channels:

• Live Chat: Available 24/7 directly through the Platform — average response time 3–5 minutes.
• Email: [email protected] (plain text — not a clickable link)

9kme aims to acknowledge all formal complaints within 48 hours and to resolve them within 14 business days of receipt. Where a dispute cannot be resolved through 9kme's internal process, you may have the right to refer the matter to the relevant gaming authority under whose licence 9kme operates.